JOB TITLE: HEART SUPPORT CO-ORDINATOR
JOB STATUS: Permanent, Full-time
LOCATION: Rathmines- Hybrid
REPORT TO: Heart Failure Services Manager
The Irish Heart Foundation is a community of people who fight to
protect the cardiovascular health of everyone in Ireland. Together we
are working to eliminate preventable death and disability from heart
disease and stroke, and to support and care for those living with
these life-changing conditions. We work to achieve this by:
* Caring for and speaking out for people in the community living
with heart conditions and stroke, and their families
* Innovating and leading in health promotion and prevention to
change health behaviours and reduce cardiovascular risk
* Building a nation of lifesavers through CPR training
* Campaigning and advocating for policies that support people to
live healthier lives
* Information provision
We currently have over * employees and over
* volunteers working towards the Company’s
vision of a future where no hearts are broken by preventable heart
disease.
THE ROLE
The Irish Heart Foundation Heart Failure Service aims to empower
individuals living with heart failure to manage their health and
well-being independently. This is achieved through various offerings,
including heart failure support services such as counselling, peer
support, digital resources, and a structured support call service
called Heart Connect.
THE ROLE OF THE HEART SUPPORT CO-ORDINATOR INVOLVES;
KEY RESPONSIBILITIES:
HEART CONNECT SERVICE PROVISION
* Conducting regular, structured support phone calls with members
diagnosed with Heart Failure.
* Utilising internal systems and databases to accurately record and
report data from these calls.
* Performing necessary follow-up actions from calls, including
making referrals to internal and external services.
* Escalating or directing any incidents or issues to the appropriate
personnel.
* Tracking service statistics and contributing to various reports.
PRINT AND DIGITAL INFORMATION, CONTENT AND EVENTS
* Assisting with content development of both print and digital
information.
* Assisting with the distribution of both print and digital
information to health care professional and IHF members.
* Identify members interested in providing testimonials or sharing
their stories and facilitate the process.
* Assisting with the organisation of in-person and online
events/meetings such as online peer support groups and information
meetings
VOLUNTEER SUPPORT:
* Oversee and support an assigned volunteer(s) who will assist with
various aspects of your work.
SERVICE EVALUATION AND IMPROVEMENT AND PROMOTION:
* Participate in evaluating patient support services and assessing
their impact on patients.
* Administer and document patient self-reported outcome tools and
surveys as required.
* Facilitate heart failure patient service improvement meetings
* Work with Management and the Patient Support Team to integrate and
promote our heart support services among patients and professionals,
thereby raising awareness and boosting referrals.
OTHER DUTIES
* Adhoc cover for the IHF Receptionist may be required
SKILLS AND EXPERIENCE REQUIRED:
* Skilled and confident in phone communication, adept at addressing
serious psychological and emotional issues.
* 1- 2 years of proven experience in supporting clients with diverse
physical, emotional, and psychological needs, capable of handling
difficult or unexpected reactions.
* Strong computer and administrative skills, with advanced
proficiency in the Microsoft Office suite, particularly Excel and MS
Word.
* Ability to work independently and collaboratively within a team.
* Experience in networking and referring clients to other health
professionals and support organizations for chronic illness care is
essential.
* Reliable and adaptable approach.
* Committed to a strong client-centered approach.
DESIRABLE
* A qualification in social care, healthcare, or a related field.
* Experience supporting individuals with disabilities and/or chronic
health or neurological conditions.
* Proven ability to assess client needs effectively.
* Prior experience using a CRM or patient management database.
BENEFITS OF WORKING WITH IRISH HEART FOUNDATION:
Flexible working with our Hybrid model, our employees enjoy more
flexibility working from home and our office location in Rathmines.
The offices are open 5 days however as per our Hybrid Model, you are
only required to work 2 days in the office (Mondays and Thursdays), or
more if preferable.
We provide benefits to help you protect your health and financial
security; and give you peace of mind.
* Pension scheme with employer contributions, from day 1 of service
* Life assurance, from day 1 of service
* Income continuance/disability benefit, from day 1 of service
* Paid Maternity leave
* Sick leave policy
* Generous annual leave policy to include company days
* Employee assistance Programme
* A wonderful office we are proud of with excellent working, kitchen
and changing facilities
* Events organised by Social club and Health and Well-being
Committee
* CPR Training
We also invest in your career growth with development resources that
give you the opportunity to stretch and shine.
DETAILS OF APPLICATION PROCESS
To apply please provide an up-to-date curriculum vitae and cover
letter outlining how you suit the post by email to Klara O’Malley,
HR Manager.
EMAIL: **APPLY ON THE WEBSITE**
The closing date for this position is *th
September *
THE IRISH HEART FOUNDATION IS AN EQUAL OPPORTUNITIES EMPLOYER.
THE IRISH HEART FOUNDATION HAS A NO SMOKING POLICY. EMPLOYEES ARE NOT
PERMITTED TO SMOKE WHILST UNDERTAKING ANY DUTIES ON BEHALF OF THE
FOUNDATION.
We need : English (Good)
Type: Permanent
Payment:
Category: Health
